Frequently Asked Questions

Find answers to your most common questions on our FAQ page. From product details to shipping and returns, we’ve got you covered with helpful information to make your shopping experience smooth and easy!

How do I my order will fit?

Check out our Size Guide here. We offer a wide rage of sizes, however, if we don't currently offer a size suitable for you, add your size (in inces or cm) to your order notes at checkout and any product can be adjusted to suit!

How long will it take for my order to be shipped?

All orders will be shipped within 7-10 business days from date of ordering. The shipping time you see at checkout is the time it takes to arrive at your address once the item has been shipped.

Where do you ship to?

We offer worldwide* tracked shipping.

*Unfortunately, due to General Product Safety Regulations (GPSR) 2024, I cannot offer shipping to these countries in Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Iceland, Liechtenstein, and Norway

How long will my delivery take?

Delivery times vary based on your location. Generally, domestic shipping within the United Kingdom takes between 5 to 7 business days, while international shipping may take anywhere from 10 to 21 business days. Please note that these times may be affected by customs processing and local postal services.

All orders are shipped with tracked postage so you know where your order is at all times.

What is the return policy?

Due to hygiene reasons, we do not accept returns for any items.

If you believe your item is defective or you would like to request a refund, please contact us through our contact form, or send an email to serpentandstarbusiness@gmail.com.